Shop

Submit a Ticket

Excision Merch 

<p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">Start a Return<a href="https://help.electricfamily.com/support/solutions/articles/47001233948-our-return-policy">&#xA0;</a></span></p><p><iframe src="https://app.shiphero.com/returns/73240/?language=en" width="100%" height="100%" style="min-height: 900px;" class="iframe" frameborder="0" sandbox="allow-scripts allow-forms allow-same-origin allow-presentation"></iframe></p>

Start an Excision Return

Excision Return Policy & Portal

Extended Holiday Return Window

Holiday Discount and Promo Codes

Updating or Correcting Shipping Addresses for Holiday Orders

Holiday Shipping Delays

Carrier and Delivery Delays

Handling Out-of-Stock and Backorder Items During the Holidays

Holiday Orders 2025

How to Know if Your Excision Order Was Successful

How to Fix a Wrong Shipping Address on Your Excision Order

How to Cancel or Change Excision Orders

Reasons Why Your Excision Order May Be Canceled

Which Payment Methods are Accepted by Excision

Why You Might See Multiple Charges from Excision

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Understanding Non-Sterling Transaction Fees on International Orders

Tracking Orders, Payments & Receipts

When Will My Excision Order Ship?

How to Track Your Excision Order

Does Excision Offer Expedited Shipping?

What to Do If Your Excision Order Arrives in Multiple Shipments

What to Do If Your Excision Package is Marked Delivered but Missing

Does Excision Ship Internationally?

Which Shipping Carrier Will Deliver my Excision Order?

What Happens if your Excision Package is Returned to Sender?

Shipping Times, Carriers & Delivery Info

What is Excision's Return Policy?

How to Use a Gift Card On Excision

How to Apply a Discount or Promo Code on your Excision Order

Troubleshooting Gift Cards & Discount Codes for Excision

Gift Cards, Promo Codes & Discounts

How to Wash & Care for Excision Merch

Privacy Policy

Why is my new record dusty or dirty?

Can you replace my noisy record?

My record is skipping — what should I do?

Vinyl Care & Troubleshooting Guide

Start an Excision ReturnUpdated 7 months ago