Learn how to return your item and what qualifies for a refund.

We want you to be happy with your order. If you&#x2019;re not satisfied, we&#x2019;ll help you with a return.Return windowYou can return most items within 30 days of delivery. Items must be in original condition, unworn, and unwashed.Non-returnable itemsSome items, like final sale products or gift cards, can&#x2019;t be returned. Check product pages for details.Refund processOnce your return is received and approved, we&#x2019;ll issue a refund to your original payment method within 5&#x2013;10 business days.Ready to start a return? Visit our <a href="https://excision-merch.topdrawer.support/en-US/ssp/login" target="_blank" rel="noopener noreferrer">Returns Portal.</a>

What is Excision's Return Policy?

All orders are processed and shipped from our fulfillment center in Reno, Nevada. Once your order is ready to ship, you’ll receive an email with tracking information so you can follow your package’s journey. If you have any questions about your order

All orders are processed and shipped from our fulfillment center in Reno, Nevada. Once your order is ready to ship, you&#x2019;ll receive an email with tracking information so you can follow your package&#x2019;s journey.If you have any questions about your order, feel free to contact our customer support team.

Where Do Orders Ship From?

Shop

Submit a Ticket

Excision Merch 

Learn how to return items, what is eligible, and how long refunds take.

Excision Return Policy & Portal

How to Know if Your Excision Order Was Successful

How to Fix a Wrong Shipping Address on Your Excision Order

How to Cancel or Change Excision Orders

Reasons Why Your Excision Order May Be Canceled

Which Payment Methods are Accepted by Excision

Why You Might See Multiple Charges from Excision

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Understanding Non-Sterling Transaction Fees on International Orders

Tracking Orders, Payments & Receipts

When Will My Excision Order Ship?

How to Track Your Excision Order

Does Excision Offer Expedited Shipping?

What to Do If Your Excision Order Arrives in Multiple Shipments

What to Do If Your Excision Package is Marked Delivered but Missing

Does Excision Ship Internationally?

Which Shipping Carrier Will Deliver my Excision Order?

What Happens if your Excision Package is Returned to Sender?

Shipping Times, Carriers & Delivery Info

How to Use a Gift Card On Excision

How to Apply a Discount or Promo Code on your Excision Order

Troubleshooting Gift Cards & Discount Codes for Excision

Gift Cards, Promo Codes & Discounts

How to Wash & Care for Excision Merch